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How do I pay with my credit/debit card or bank account?
Do you make custom designs?
Do you make repairs?
How do I care for my jewelry?
Do you accept returns?
When will my order ship out?
How do I leave feedback?
Can I read some reviews of your site?


How do I pay with my credit/debit card or bank account?
SELECT PAYPAL during checkout. You do not need to have a PayPal account. During checkout, you will be redirected to the PayPal website. If you are a member, you may sign in. If you are not a member, click the link to the left of the sign-on box that says: "Don't have a PayPal account? Use your credit card or bank account." Your payment will be fast, safe, & secure!

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Do you make custom designs?
Of course! I do custom orders for any occasion. Weddings, birthdays, holidays, or just because! ✉ Contact me @ beadfairy@hotmail.com with your vision and price range. If you can vision it, I can create it! Note: custom orders must be paid upfront.

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Do you make repairs?
Yes. If within 60 days of purchase, your item becomes damaged, you may send it back for repair. Customer is responsible for shipping charges and original beads/findings must be included. I will not replace lost beads. Please send an email to ✉ beadfairy@hotmail.com regarding your issue if you should need repairs.

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How do I care for my jewelry?
There is a detailed description in the TERMS section.

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Do you accept returns?
Unfortunately, in the hand-crafting business, accepting returns is not practical. If within 14 days, the pieces have not been worn, you may exchange them for items of equal or lesser value. The customer is responsible for the shipping charges if this should occur. Items MUST be return in original packaging in original condition.

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When will my order ship out?
When debit/credit/paypal payment has cleared, your order will ship out within 2-4 business days. If you pay by check/money order, your order will ship as soon as the funds have cleared. With custom orders, payment is made ahead of time. It can take up to four weeks for your designs to be completed, but they will ship out as soon as they are finished. You will receive a shipping confirmation by email when your order ships out.

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How do I leave feedback?
Buyers who pay instantly using PayPal will receive an email from noreply@ecrater.com with a link to leave feedback at the time of payment and again about 20 days later. There is no way to leave feedback using other forms of payment at this time.

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Can I read some reviews of your site?
To read my reviews, please copy and paste this url into a new browser window. http://tinyurl.com/28r3st

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Last Updated: 1 Jun 2008 12:42:36 PDT home  |  about  |  terms  |  contact
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